JISE


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Journal of Information Science and Engineering, Vol. 26 No. 1, pp. 307-321


User Interface Design for Public Kiosks: An Evaluation of the Taiwan High Speed Rail Ticket Vending Machine

FRODE EIKA SANDNES1, HUA-LI JIAN2, YO-PING HUANG3 AND YUEH-MIN HUANG4
1Faculty of Engineering 
Oslo University College 
P.O. Box 4, St. Olavs Plass 
Oslo, N-0130 Norway 
2Department of Foreign Languages and Literature 
4Department of Engineering Science 
National Cheng Kung University 
Tainan, 701 Taiwan 
3Deptartment of Electrical Engineering 
National Taipei University of Technology 
Taipei, 106 Taiwan

    Low hardware costs and high staffing costs have resulted in an increase in public information and transaction kiosks. Ticket vending machines are one important subset of such kiosks. These machines must offer efficient service with zero tolerance for human error, require no user training and be accessible to a wide range of users. This study evaluates the user experience of the Taiwan high speed rail ticket vending machine in light of recent research results in human computer interaction. Several design problems are identified and improvements are suggested. A set of user interface design heuristics are suggested that can help kiosk designers avoid the most common design mistakes.

Keywords: public kiosk, ticket vending machine, touch sensitive display, user interface, human computer interaction

  Retrieve PDF document (JISE_201001_21.pdf)